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Offer Zone

Shipping & Returns

1. Free Shipping

  • We offer free standard shipping on all orders of Ballet Pumps, Boots, Flat Sandals, Flat Shoes, Heeled Sandals, and Heels.

  • Region-specific details:

    • United States & Canada: Delivery within 5–8 business days.

    • Europe: Delivery within 7–10 business days.

    • Australia & New Zealand: Delivery within 10–14 business days.

    • Rest of World: Delivery within 12–20 business days.

  • Shipping Disclaimer:

    • Transit times are estimates and begin from the date of shipment, not the date of order.

    • Unexpected delays (e.g., customs clearance, extreme weather, carrier disruptions) may occur. We are not responsible for delays caused by the carrier or external factors beyond our control.

2. 14-Day No-Questions-Asked Returns
If you’re not completely satisfied with your purchase, you may return any unworn, unaltered item within 14 calendar days of delivery for a full refund of the merchandise price (excluding shipping charges).

3. Refund Processing Time
Once we receive and inspect your returned item, please allow up to 14 business days for your refund to be processed back to your original payment method.

4. Return Shipping Costs

  • Return shipping is the responsibility of the buyer.

  • We recommend using a trackable shipping service; proof of shipment may be required to process your return.

5. PayPal Refunds

  • Refunds to PayPal accounts are initiated within 14 business days after we receive your return.

  • Note: In certain regions, local regulations require PayPal refunds to be completed within 30 calendar days. If you are in such a region, your refund may take up to 30 days to appear in your PayPal balance.

6. Our Return Advantage

  • Fast Processing: We prioritize returns and aim to process them within 48 hours of receipt.

  • Flexible Exchanges: If you need a different size or style, contact us and we’ll guide you through an exchange.

  • Customer Support: Our friendly support team is available via email or live chat for any questions about your return.

7. Accepted Payment Methods
We accept:

  • Major credit and debit cards (Visa, MasterCard, American Express, Discover)

  • PayPal

  • Apple Pay

  • Google Pay

  • Klarna (Buy Now, Pay Later)

8. Multi-Currency Support
Shop and pay in your preferred currency. We currently support:

  • EUR (Euro)
  • GBP (Pound Sterling)
  • USD (US Dollar)

Prices will be displayed and charged in the currency you select at checkout.

If you have any questions about our Shipping & Returns Policy, please don’t hesitate to contact our Customer Service team at [email protected] or via our website’s live chat. We’re here to help make your shopping experience seamless and enjoyable!